STORE POLICY
Vintage Wholesalers is a used clothing business selling to other businesses and traders. We operate as standard under the business to business selling regulations. We are NOT covered under the business to consumer law. Our website is owned and managed by Vintage Wholesalers. By using our website you are agreeing to these Terms & Conditions set forth by ourselves.
When purchasing from ourselves you are agreeing to i) reading the product description before making a purchase ii) when buying items that are non-refundable, you are fully aware before you purchase. We cannot make any special requirements.
If you are unsatisfied with your order and it is in line with our T&C's, we are happy to accept a full refund of the goods, however you will need to arrange delivery back to us. If Grade A items are found to be faulty/damaged we will be able to offer an exchange or refund should they still be in their original condition and in stock on our end. We cannot accept refunds or exchanges on Grade B, mixed grade, sale/discounted stock or clearance kilo stock.
Grade A:- Very Good condition (Still may find dirty marks and washable stains)
Grade B:- Fair condition (Slight marks, scuffs, stains, acceptable selling condition)
If you are looking for specific workwear, please contact as this is a different type of grade
As per industry standards and our strict policy, please take into account that ALL orders have a 10% grading / human error allowance
Regarding sizing - If stated to be a certain size on listing and isn't within those size range bracket, we will assess accordingly.
Bales contain approximately stated quantity - Sometimes depending on the weight of a bale due to the metric-weight calculator with couriers. We may have to box up your bale into separate boxes to reduce the shipping costs for you. Nothing is removed or adjusted, the bale goes straight into boxes. You will receive the bale packaging too to show it is infact a bale.
*Please note that all stock regardless of the grade, has an acceptable excess amount of 10% anything over this shall be assess accordingly*
All prices you see on our website are excluding VAT & shipping costs.
If you feel the above truly reflects your order and are eligible for a refund, please message us via our customer service Whatsapp number 07496256687 and state your order number, name and the nature of the problem. One of our helpful members of staff will get back to you as quickly as possible. Please note, we will not be held responsible for the loss or damage to any goods while in transit.
If you have any queries or questions that are not answered above, then please message us on Whatsapp 07496256687
